Help
How can we help?
Quick answers to the questions shop owners ask most.
Questions sellers ask first
Anything else? Create a store and look around, or log in to an existing one.
Is Mercivo a marketplace?
No. Every seller gets a separate, independent store. Your products, customers and orders are yours, and they are never pooled into a shared catalogue.
Can I use my own domain?
Every shop gets its own address on Mercivo today. Connecting your own domain is planned; tell us if you need it.
Who receives the payments?
You do. You enter your own Razorpay, CCAvenue or Stripe credentials, and shoppers pay into your account. You can also offer cash on delivery.
How do AI credits work?
AI tools spend credits from your store balance. If a request fails, the credits go straight back. You can ask for a top-up pack when you need more.
Can I turn features on and off?
Mercivo is built from modules. Core modules are always on, and optional ones such as inventory, coupons, reviews and AI are switched on for your store as your plan allows.
Can I change my store design later?
Yes. Choose another theme from the Theme page in your dashboard and the whole storefront changes. Your products and content stay as they are.
Can I sell in a physical shop too?
Yes. Point of sale is available on plans that include it. It uses the same products and stock as your online shop, and keeps recording sales if the internet drops.
Which currency and payment methods do I pay Mercivo with?
Shops in India pay in rupees by UPI, cards or net banking. Shops in the euro zone pay in euros, and everyone else in US dollars, by card or PayPal. Your own shoppers pay into your own gateway.
More answers, by topic
Getting started
How do I start?
Create an account, name your shop, and add your first product. Your store is ready to share as soon as you publish it.
Do I need technical skills?
No. Everything is point-and-click. If you can use WhatsApp, you can run a Mercivo store.
Can I use my own logo and colours?
Yes. Your shop shows your logo and follows the theme you choose.
Selling
Can I add pages like About, FAQ or a size guide?
Yes. In Store pages you can write your own pages, choose each page’s web address (for example /about or /help/shipping), and show them in your menu or footer.
Can I sell in a physical shop too?
Yes. The point of sale uses the same products and stock, and keeps working if the internet drops.
Can my staff help me?
Yes. Invite them by email and choose what each person can see and do.
Payments & shipping
How do I get paid?
Shoppers can pay on delivery or through the online payment providers your account has switched on. You can see the payment status on every order.
How do shoppers know where their order is?
Add the courier and tracking number when you ship. Shoppers see it on their order page and can get an email or WhatsApp update.
Whose WhatsApp and email accounts are used for alerts?
Yours. You add your own WhatsApp and email details, so messages come from your shop.
Account
Can I change my plan later?
Yes. You can move up or down at any time.
Is my shop’s data private?
Each shop’s data is kept separate. Read our Privacy Policy for the details.
How do I contact support?
Use the contact page and tell us what you need. We reply by email.